Shipping policy

Last Updated: September 16, 2026

Thank you for shopping with Couturecandyx.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.couturecandyx.shop/. Please review this policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM ET.

Orders placed after the cut-off time will begin processing on the next business day.

Processing times may be extended during holidays, promotional events, peak shopping periods, or periods of unusually high order volume. If a significant delay occurs, we will notify customers using the contact information provided with the order.

2. Shipping Destination

We currently ship orders within the United States.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Customers are responsible for providing complete and accurate shipping information before submitting an order.

3. Estimated Delivery Time

Estimated delivery time consists of both order processing time and shipping transit time.

United States Standard Shipping

Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Delivery estimates begin after the order has been processed, shipped, and accepted by the carrier.

Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, customs processing, high shipping volumes, address verification issues, or other transportation-related factors.

4. Shipping Costs

We offer Free Standard Shipping on eligible orders shipped within the United States unless otherwise stated during checkout.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information.

Tracking information may take 24–72 hours after shipment to appear in the carrier's tracking system.

If tracking information does not update immediately, please allow additional time for carrier systems to refresh.

6. Shipping Carriers and Fulfillment

Orders may be shipped through third-party carriers, logistics providers, or fulfillment partners selected according to product availability and operational requirements.

We work with reputable shipping carriers, logistics providers, and fulfillment partners to help ensure efficient processing and delivery.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Please verify the following information before submitting your order:

• Full name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP code.
• Phone number.
• Email address.

Incorrect or incomplete shipping information may result in delivery delays, returned packages, or unsuccessful delivery attempts.

If you notice an error after placing an order, please contact info@couturecandyx.shop as soon as possible.

While we will make reasonable efforts to assist, we cannot guarantee changes after an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please contact info@couturecandyx.shop with your order number and tracking information.

You may be requested to:

• Confirm the shipping address provided with the order.
• Check delivery locations around your property.
• Ask household members, neighbors, building management, or reception staff if applicable.
• Contact the shipping carrier for additional delivery information.

If tracking information shows that a package has been marked as "Delivered" by the carrier but cannot be located, additional investigation with the carrier may be required before a resolution can be determined.

We will review the situation and work with you to determine appropriate next steps.

9. Failed Delivery and Returned Packages

If a package is returned due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other customer-related reasons, we will contact you when possible.

Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or delivery issues not caused by Couturecandyx.

Refunds will be processed in accordance with our "Return and Refund Policy" after the returned package has been received and verified.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact info@couturecandyx.shop as soon as reasonably possible.

To help us review your request, please provide:

• Order number.
• Clear photographs of the product.
• Please provide photos of the packaging.
• Description of the issue.

Requests will be reviewed according to our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact info@couturecandyx.shop as soon as possible.

We will make reasonable efforts to accommodate requests; however, changes or cancellations cannot be guaranteed after processing has started or the order has been shipped.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Store Name:
Couturecandyx

Website:
https://www.couturecandyx.shop/

Business Address:
Talstraße 61, Donaueschingen, 78166, Germany

Customer Support Email:
info@couturecandyx.shop

Customer Support Phone:
+49 179 8911564

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM CET/CEST

We aim to respond to shipping-related inquiries within 24–48 business hours.