Privacy policy

Last Updated
October 6, 2026

Overview

This Privacy Policy explains how Couturecandyx ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit www.couturecandyx.shop (the "Site"), make a purchase, or communicate with us. This policy describes how we handle personal information in connection with our online store and related services.

Business Identity

Couturecandyx is an independently operated online retail store specializing in streetwear, apparel, and footwear.

Information We Collect

We may collect information you provide directly to us, information collected automatically when you use the Site, and information provided by service providers that support our business operations.

Information Provided Directly by You:
• Contact information, including your name, shipping address, billing address, email address, and phone number.
• Order and transaction information, including items purchased, order history, and information related to customer service communications.
• Information you provide when contacting customer support or submitting a return or refund request.

Payment information is processed through the payment providers available at checkout. Couturecandyx does not request customers to provide full payment card numbers or security codes through email, phone, or direct messaging.

Automatically Collected Information:
• Technical and device information, such as IP address, browser type, operating system, device information, language settings, and time zone.
• Website usage information, such as referring URLs, pages viewed, products viewed, session information, and interactions with the Site, which may be collected through cookies and similar technologies.

How We Use Your Personal Information

We use personal information for operational and business purposes, including:

• Order Processing & Fulfillment: Processing transactions, arranging shipping, providing delivery notifications, and managing returns or refunds.
• Customer Support: Responding to inquiries, resolving order concerns, and assisting with sizing, fit, or product questions.
• Fraud Prevention & Security: Helping protect transactions, identifying potential fraudulent activity, and maintaining the security of the Site and checkout process.
• Store Improvement: Understanding website usage and customer activity to improve website functionality, user experience, and fashion offerings.
• Legal Compliance: Maintaining business records and meeting applicable accounting, tax, legal, and regulatory obligations.

Service Providers & Third-Party Disclosure

Couturecandyx does not sell or rent personal information to third parties for monetary consideration. We may share necessary information with service providers that support our store operations, including:

• Payment gateways and payment processors.
• Shipping carriers and logistics service providers.
• Website hosting and technical infrastructure providers.
• Analytics, security, and website performance service providers.

These service providers may process information as necessary to provide the services they perform for Couturecandyx.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to support website functionality, maintain shopping cart and checkout functions, understand website traffic, and improve customer experience.

You may configure your browser to reject or delete cookies. Some features of the Site may not function properly if certain cookies are disabled.

Your Privacy Rights & Choices

Depending on your location and applicable law (including the EU General Data Protection Regulation / GDPR and state laws such as the California Consumer Privacy Act / CCPA), you may have certain rights regarding your personal data, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information, subject to applicable legal, tax, or record retention obligations.
• The right to restrict or object to certain processing activities, or request data portability where applicable.
• The right to opt out of certain uses or disclosures of personal information where provided by applicable law.

To exercise any of these privacy rights, please contact us at info@couturecandyx.shop. We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.

Data Security and Retention

We maintain reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

We retain personal information for as long as reasonably necessary to fulfill purchases, maintain accurate financial records, resolve disputes, enforce agreements, and satisfy applicable legal and regulatory requirements.

Children's Privacy

Our Site is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you believe that a child has provided personal information to us, please contact us at info@couturecandyx.shop so we can review the situation and take appropriate steps in accordance with applicable law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational changes, service updates, or legal requirements. Any modifications will be posted directly on this page with a revised "Last Updated" date.

Business & Contact Information

Store Name
Couturecandyx

Website
www.couturecandyx.shop

Business Type
Independent online retail store

Primary Category
Streetwear, Apparel & Footwear

Email
info@couturecandyx.shop

Phone
+49 179 8911564

Business Address
Talstraße 61, Donaueschingen, 78166, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET
Saturday – Sunday: Closed